For all show notes please visit http://www.ajoconnor.com/HRstudio/podcasts/Scott-Overcarsh
Getting company culture right can lead to extraordinary benefits for employees, customers, and shareholders. Interestingly, most large companies aspire to have a reputation for great employee engagement and exceptional customer service, however, only a select few actually manage to earn it. In fact, customer service, employee engagement, and the science and benefit behind those tremendous cultural dimensions remain largely elusive and are actually attained only by some but admired by most. One such organization who is absolutely doing it right is Chick-fil-A. The largely Southern-based fast food restaurant known for its chicken sandwiches has again found itself at the top of the Customer Service Hall of Fame which is a study published by 24/7 Wall Street and Zogby Analytics. In fact, they come in on that list at #2, only behind Amazon.com. Chances are that it will overcome Amazon given the rate at which this organization is growing and developing. For the third year in a row, Chick-fil-A is the only fast food restaurant to ever make such a survey. Scott Overcarsh is well positioned to share the secret behind the success of Chick-fil-A. He is a senior management consultant in the leadership development program and is part of the field operations of Chick-fil-A. He has had a tremendous 40 year career building Chick-fil-A and has worked both in the stores, in the field, in headquarters, and has actually owned and operated several restaurants.
For all show notes please visit http://www.ajoconnor.com/HRstudio/podcasts/Scott-Overcarsh
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Bruce Tulgan is back discussing his latest research and debunking myths about what millennials want and need in their careers. Bruce was one of our first guests (See Episode 4: The Needle in the Haystack & the Couch) during which he offered advice on coaching and developing millennials in the workplace. In this episode, Bruce talks about the shifting work dynamic (to short-term and transactional); the qualitative research he’s conducted across a wide, diverse demographic; and two organizations who understand millennials and are getting it right.
Bruce is internationally recognized as the leading expert on young people in the workplace and one of the leading experts on leadership and management. He is a best-selling author, an adviser to business leaders all over the world, and a sought-after keynote speaker and management trainer. Bruce is the founder of RainmakerThinking®, Inc., a management research, training and consulting firm and the leading authority on generational issues in the workplace. His latest book is an updated and expanded edition of Not Everyone Gets a Trophy: How to Manage the Millennials.
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What does it take to reach the top in HR? What knowledge and abilities are necessary for successful HR professionals? For nearly 30 years, the Human Resource competency study has addressed this question. The RBL Group and the Ross School of Business at the University of Michigan along with multiple research partners have collaborated once again to fund and coordinate a global Human Resources competency study, the largest global study on HR competencies. The results of 2016 HR Competency Model: Round 7 of the study will help to continue to shape the future of HR and further define the contributions that make HR a business success, particularly by studying HR competencies aligned with intangible business matters. Mike Ulrich, one of the co-directors of the study, is a statistician at The RBL Group and Assistant Professor of Management at Utah State University. He is the son of Dave Ulrich who is one of, if not the most globally recognized authorities and strategic thought leaders on Human Resources.
Mark Fogel, former CHRO and CMO, argues that in order to transform itself and impact business success, HR needs an attitude. He draws the distinction between those who will make the transformation and those who won't and shares what he sees as the behaviors critical for success within the profession.
Mark is a former CHRO and CMO, a successful entrepreneur, a writer, and a notable speaker. He has many awards to his name including SHRM’s 2007 Human Capital Leader and SHRM’s 2009 Innovation Award winner. He is currently the leader of the retained search and consulting practice for Signium in New York City. Signium is a top 25 global search and consulting firm.
What was it like coming of age in a more hierarchical top/down world of work? Who are the catalysts to help move organizations through the transformation from the world of the hierarchy to the world of the network? Seth Mattison, HR Studio Podcast’s guest from Episode 1, is an internationally renowned expert and author on the future of work and leadership. Over the last four years, he has conducted and compiled research. He shares the leadership and future of work story in his most recent book, The War At Work. As founder and Chief Movement Officer of Luminate Labs, Seth advises many of the world’s leading brands and organizations on key shifts happening around talent management, change and innovation, leadership, and the future of work. He has touched most industries and has worked with brands including IBM, Microsoft, GE and Chevron.
In this episode, Dr Anna Tavis provides insight to the drivers of change in performance management systems. She discusses the benefits achieved from overhauling these systems. She urges HR professionals to get educated on the latest designs and techniques, and to acquire skills necessary to overhaul performance management systems in their organizations.
Dr. Anna Tavis, a renowned researcher, author, speaker, educator, executive coach, and consultant, is uniquely focused on the future of work. Her corporate career spans all industries, and she has held C-level and senior level global roles in OD, talent management, and learning and development. Dr. Tavis is an associate professor at NYU teaching graduate and senior level courses in the Master’s program in Human Resources. Dr. Tavis has a unique balance of both academia and application. Her publications are numerous, and she is currently working on a new book about the end of talent management as we know it.
Can a team create a strategy to guarantee that innovation and creativity flourish in the organization? As an HR professional, can you successfully position yourself to support that strategy and be at the leading edge of HR? Anthony Onesto, a business leader with more than 18 years of strategy, product, recruiting, and human resources experience, defines design thinking and how HR can get started in creating solutions around the employee experience.
Anthony currently serves as GM Americas for SmartUp, a micro-learning and peer to peer knowledge sharing solution that enables organizations to exponentially learn and share knowledge. Previously, he served as VP for Razorfish, focusing on global strategies for both technology and data science practices.
This episode will be of particular value to HR professionals who are looking for ideas on how to coach managers/leaders on giving effective feedback, especially around performance reviews. Sylvana Rochet discusses creative and impactful ways of approaching feedback, which she proposes should be a two-way conversation. Instead of viewing feedback as a one way flow of information (where one person provides feedback on what went well and what did not go well), she invites us to think of feedback as a two-way conversation where both people walk away with value
A political scientist by training, Sylvana is a certified Professional Coach and also studied Hatha yoga in India. Her multidimensional educational background and extensive travels have enabled her to approach human challenges with a wide set of tools. She founded The Insightful Executive and is a partner at Evolution, a boutique coaching and consulting firm that partners with startups and high growth companies to develop consciousness across all dimensions of the business.
Specific kinds of planned, unfocused time can stimulate cognitive calmness, jumpstart productivity, enhance innovation, inspire creativity, improve long term memory and help you stay on target. Dr. Srini Pillay returns to HR Studio Podcast to discuss his new book, Tinker Dabble Doodle Try. He takes us on a fascinating tour through brain wavelengths and rhythm, mindsets and mental relaxation.
Dr. Pillay is an award winning author and world recognized Harvard trained expert. He’s a physician, psychiatrist, and executive coach and talented musician!
What is Team Coaching? What are the benefits for an organization to engage a team coach? What does it take to be a great team coach?
Bill Accordino, who heads A.J. O’Connor’s Team and Leadership Development practice, joins Kyle O’Connor to discuss the role that team coaching can play in driving business results.
Jack Bucalo explains why CEOs might not understand the true value HR can offer. He demonstrates why and how HR can align services to its organization’s business strategies and objectives to be seen as a true business partner. He offers practical examples to illustrate how HR can demonstrate its value and avoid the function being viewed as an “administrative after-thought.”
On leadership development, Jack explains why an executive’s skills development needs to be a mix of 75% hard skills and 25% soft skills.
The importance of strong cultural values and how to create and maintain them is the focus of this podcast with former Chief People Officer at MediaMath, Peter Phelan.
Peter has been featured on SHRM Magazine blogs and, as one of the top HR innovators, his work was acknowledged through its inclusion in the ‘Hot Topics Tech HR 100’ for 2016. Kyle O’Connor interviewed Peter from Madison Square Park in New York City.
Gordon Tredgold offers advice for new HR leaders, sharing insights on how to inspire your team through focus, accountability, simplicity and transparency.
You’ll love his great anecdotes, sports analogies and real life examples. Gordon led teams of 1000+ staff for Fortune 100 companies and is now an international speaker, critically acclaimed author, executive and business coach.
Claude Silver is the Chief Heart Officer at VaynerMedia, one of the world’s hottest digital agencies, founded in 2009. Claude’s passion is facilitating growth and change in people, teams and companies. She is dedicated to helping people find meaning in what they are doing; and guiding colleagues in identifying and remove roadblocks. Claude cultivates the heart of the agency’s success, its people. Kyle O’Connor joined Claude at VaynerMedia’s New York office to discuss how they have built and maintained a ‘people first’ culture.
Denise Yosafat is a Consultant and Executive/Leadership Coach for AJO, specializing in strategic planning, organizational development and change management.
Most recently Denise has added author to her biography by writing "The Power of CHOICE: Six Steps to Get What You Want out of Life." Her new book and the subject of making choices and decisions is the topic for this episode.
What do you find disruptive in HR? What does HR need to do to reinvent itself to minimize the disruption, to navigate the changing landscape and to rebrand itself to its business partners - to ensure a seat at the table? Nancy Harris joins Kyle O’Connor to discuss these thought-provoking topics.
Chris Nickerson discusses career planning, an overlooked and yet critical professional development activity. A career map and annual inquiry ensures purposeful career choices are made, as well as helping to protect against the winds of change and inevitable career journey bumps.
Chris Nickerson shares his career framework and strategies that will help you manage your career and outperform your peers.
Dr. Paula Caligiuri, author of Cultural Agility: Building a Pipeline of Successful Global Professionals, discusses three competencies that predict success in other cultures. She also discusses a unique program for high-potential employees to gain cultural agility and leadership skills necessary to grow, innovate and create competitive advantage in our global economy.
Linda Hlavac hosts a discussion on the importance and impact of learning agility with Dr. Linda Gravett, co-author of Learning Agility: The Impact on Recruitment and Retention. Linda makes the business case for how and why HR professionals need to understand and develop learning agility for personal and organizational success.
In this episode, Linda Hlavac interviews Dr. John P. Kotter, an authority on leadership and change. We learn John’s perspective on how change has evolved over the past 20 years; what leaders and their teams struggle most with when it comes to change or transformation initiatives; his latest book (That’s Not How We Do It Here!); and advice for aspiring HR leaders.
In this episode, Guy Pedelini, VP of HR at Dialogic shares his career journey, lessons learned and critical skills and competencies acquired. He offers advice on how HR can contribute to organizational strategy. Guy has been described by his colleagues as having the strength to focus HR efforts to truly support a business and its strategic plan.
The Importance of Networking and Connecting. Matthew West of Advice Personnel talks to Linda Hlavac about his (unplanned) career path and how he leveraged his natural propensity for networking and connecting with people, as well as a tenacity and curiosity to become a Chief Talent Officer of his previous company. He shares thoughts on critical skills needed by HR professionals and offers advice on how to successfully network for personal and professional growth.
Download show notes at: http://www.ajoconnor.com/HRstudio/podcasts/Matthew_West
Amir Ghannad discusses becoming a transformative leader – to boldly declare, courageously pursue and abundantly achieve the extraordinary. He offers advice for HR leaders on preparing for and excelling in a leadership role. Amir’s coaching and training has empowered hundreds of leaders to deliver extraordinary results and achieve personal satisfaction and fulfillment.
Download show notes at: http://www.ajoconnor.com/HRstudio/podcasts/Amir_Ghannad
Dr. Marshall Goldsmith is the number one executive coach and thought leader on leadership coaching. This episode will be of interest to all listeners who coach others in leadership roles; through internal/external coaching roles; or informally coaching colleagues. Learn the pitfalls and superstitions to which smart leaders become susceptible and what it takes to improve leadership skills and become a better coach.
Download show notes at: http://www.ajoconnor.com/HRstudio/podcasts/Marshall_Goldsmith
Dr. Steven Lindner shares important insights on talent acquisition and leadership development. From his work in the field of talent acquisition and assessment, Dr. Lindner reveals what research has uncovered on how candidates are selected for interviews, the impact of employment gaps in a resume, and how to mitigate them. He will also share key success factors in hiring and discuss the benefits of instituting leadership development programs.
Download show notes at: http://www.ajoconnor.com/HRstudio/podcasts/Steven_Lindner