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Scott Overcarsh returns to HR Studio Podcast to share more on the culture at Chick-fil-A, where he spent his entire career until his retirement earlier this year. Scott has just published Is Everybody Happy!?!: Creating Culture Where Success & Happiness Thrive – The Chick-fil-A Way. In this episode, he explains how the underlying philosophy of Chick-fil-A’s founder shaped its culture. He offers advice to HR Leaders who are seeking evidence that employee-centric leadership, policies, and programs can yield improved results. Scott discusses leadership principles and attitudes that are foundational in his last company’s success, as well as approaches to hiring, retaining, and engaging employees.
From age 16, Scott worked at Chick-fil-A and became an expert in its culture, spending years helping restaurant operators be more successful in their work. He led the leadership development program to help operators become more effective in the business. Since his retirement, Scott consults, sharing his knowledge and experience about building an effective and successful culture.