Claude Silver is the Chief Heart Officer at VaynerMedia, one of the world’s hottest digital agencies, founded in 2009. Claude’s passion is facilitating growth and change in people, teams and companies. She is dedicated to helping people find meaning in what they are doing; and guiding colleagues in identifying and remove roadblocks. Claude cultivates the heart of the agency’s success, its people. Kyle O’Connor joined Claude at VaynerMedia’s New York office to discuss how they have built and maintained a ‘people first’ culture.